Cancellations, Payments & Disputes

Payments

ShiftKaro does not collect payment for moves. You pay the partner you book, on the terms you agree with them. We recommend a written quote, a receipt for any advance and avoiding large cash advances.

Cancellations and rescheduling

Each partner sets its own cancellation and rescheduling policy. Ask for it in writing before paying an advance.

Damage, loss or delay

Claims for damage, loss or delay are between you and the partner, under the terms of your agreement and any transit insurance you purchased. Photograph valuable items before packing and note any damage on the delivery receipt before the crew leaves.

How ShiftKaro can help

If you have a dispute with a partner you found through ShiftKaro, contact us with your enquiry reference. We will record the complaint, share it with the partner and ask them to respond. Repeated or serious complaints can lead to a partner being paused or removed. ShiftKaro is not able to adjudicate disputes or pay compensation on a partner's behalf.

You also have rights under the Consumer Protection Act, 2019, and can approach the National Consumer Helpline or the appropriate consumer commission.